Contact Us

Tell us how we can help and we’ll get in touch shortly.

Employees

Need help? Visit our FAQ or contact us by clicking the button below.

Employers

Offer financial wellness tools and daily pay to your employees for free!

Contact Sales

Employers

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Partners

Know a lot of companies that could be benefiting from using Tapcheck? Let's Partner!

Let's Partner

Partners

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Knowledge Base

How fast can I get my money?

Quickly! How does instantly sound? Or, for a lower transaction fee, you can get it the next day.

Employees
How much can I take out?

The amount you request is based on the money you’ve earned.

Employees
Do I have to repay this?

Well, it’s not a loan. So there’s nothing to repay. Your transfer is merely deducted from the paycheck you’d receive next.

Employees
Are all my payroll taxes and deductions taken care of?

Yes, they are. Your taxes and deductions are still managed by your employer. The available balance you see on Tapcheck is withdrawn from your net earnings.

Employees
How do I get my money?

Funds are automatically deposited into your account or onto a Tapcheck PayDebit Card, which can be used at millions of ATMs and various locations around the world.

Employees
How are my funds distributed?

Tapcheck verifies your hours in your employer’s payroll system and transfers your requested earnings directly to your bank account or Tapcheck Paycard.

Employees
Employers
Will this affect my credit?

No. Since this isn’t a loan, your credit won’t be checked.

Employees
Do I need to get approved?

If your employer has already signed up with Tapcheck, then all we need to do is verify your employment with your employer through their payroll system. Once we match this up, you’re in the system. No applications. No credit checks.

Employees
Does earned wage access affect how I run my business?

EWA is also changing the way employers manage payroll. Integrating EWA with a company’s payroll system requires real-time tracking of hours worked and wages earned, which can improve the accuracy and efficiency of payroll processing. Additionally, offering EWA as a benefit can be a powerful recruiting and retention tool for employers, as it shows a commitment to employee financial wellness and can help attract and retain top talent. Indeed, A 2020 survey by the National Small Business Association found that 38% of small businesses paid their employees bi-weekly, while 29% paid weekly and 24% paid semi-monthly. Based on those statistics it would be easy to see how an employer offering a flexible pay schedule could become attractive to prospective employees in this competitive market for talents. Overall, EWA is transforming payroll into a more employee-centric process that prioritizes flexibility, convenience, and financial stability.

Employers
How do I activate my new card?

There are two ways to activate your new card after you receive it in the mail:

  • Go to the “Card” section in the Tapcheck mobile app, click the “Track My Card Delivery” option, and then select the “Activate My Card” button.
  • Or call the activation number listed on the back of the card and follow the prompts to activate your new card.
Tapcheck Mastercard
How do I set up the initial card PIN for my new card?

When you receive your new card in the mail:

  1. Open the Tapcheck mobile app
  2. Go to the  “Card” section
  3. Click on the “More Card Options” menu on the screen
  4. Select the “Set/Reset Card PIN” option.
Tapcheck Mastercard
How do I set up direct deposit to my Tapcheck Mastercard?
  1. Open the Tapcheck mobile app
  2. Go to the “Card” section
  3. Click on the “More Card Options” menu on the screen
  4. Select the “Direct Deposit Account Info” option to find the account number, routing number, and direct deposit setup form.
Tapcheck Mastercard
How can I replace a lost or damaged card?
  1. Open the Tapcheck mobile app
  2. Go to the “Card” section
  3. Click to the “More Card Options” button
  4. Tap “Replace Lost or Damaged Card” to request a replacement card.
Tapcheck Mastercard
How do I set up alerts for my card activity?

Go to the “Notification Settings” page in the Tapcheck mobile app, located in the “More” Menu, and turn on the card-related notifications to customize your alerts for purchases, fraud activities, direct deposit, and more!

Tapcheck Mastercard
No results found.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Our Headquarters

5601 Granite Parkway Suite 200 Plano, TX 75024

[email protected]

866-697-6016

Want to
Learn More?

Sign up for a demo of Tapcheck to learn how it can revolutionize your paycheck system.

Send a message

Have a question? Need help getting setup? Contact our support team.

Mobile app

Download the mobile app for on-demand pay. Now on iOS and Android.

App Store download buttonGoogle Play download button