Healthcare Provider Chooses Tapcheck for Superior EWA Support and Employee Care

This benefit is hands-off, it helps the employee, it’s fully integrated, and it doesn’t cost the company. It’s a no-brainer for us.”

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2,667

employees served with EWA

$562,325

funded in 90 days

"Tapcheck really assured me that they were going to be there when we needed it. We've had nightmare situations before, but Tapcheck was right there with us."

Alexia Lucero-Kendall

Payroll Supervisor

Looking for a Supportive EWA Provider

Sweetwater Care Resources knew that on-demand pay was a crucial component to their benefits package. But how could they ensure their EWA partner would commit to support throughout the process?

Company

Sweetwater Care

Locations

Industry

Home Health Care

Payroll

Paylocity

Employees

2,667

EWA as a Healthcare Industry Standard

In the healthcare industry, staff work around the clock providing essential care. For businesses, supporting employees' financial well-being is crucial to ensuring they can provide the best possible care.

For Sweetwater Care Resources, a skilled nursing provider with 2,600 employees, implementing an earned wage access (EWA) solution wasn't just about offering a new benefit – it was about finding a partner who would provide comprehensive support and understanding of their unique needs.

"Before we offered [EWA], we actually had employees at a new facility come up to ask if we had a same-day pay option because they had found it so helpful for them in the past," explains Alexia Lucero-Kendall, payroll manager at Sweetwater. While their payroll provider offered an EWA option, it didn't match the level of support and features that Tapcheck presented.

But going outside of the payroll network seemed like a risk and there was hesitation about adding another process. "Are you sure we need to add this to our payroll process?" Alexia had asked her leadership team. "I have to admit, I was nervous about what adding another thing to [our] process might do."

Best-in-Class Support Stood Out

What set Tapcheck apart from other providers was their commitment to partnership from the very beginning. "There were other providers that we spoke to before implementing Tapcheck, but the sense from them was 'oh, we'll just turn it on, if you need us we're here,’” said Alexia of the other EWA offerings they reviewed. “Whereas with [the Tapcheck team] it was more about, 'here's what it takes to be successful, here's what else the Tapcheck app can do. You guys were excited about your platform, excited about what you created. I was fully onboard after that call."

The implementation process proved this commitment wasn't just talk.

"[The Tapcheck team] really assured me that they were going to support us and be there when we needed it. Everyone has been helpful and is available to help at any time." This was particularly important given past experiences. "We've had nightmare situations before with third parties jumping in, but [this time] the team was right there with us."

The impact on Sweetwater's workforce has been significant. "Our 2,600 employees are the ones that keep our facilities running 24 hours,” Alexia explained. “We have RNAs, ward clerks, CNAs all providing care to our patients. We had an employee who was dealing with [financial stress] at home, but she was able to still come to work and deliver the care to our patients because she had Tapcheck available to her."

The benefit has become a valuable recruitment tool as well. "[With new hires] coming into our company, we're able to tell them now that they have on-demand pay available to them. And their eyes light up and they're excited that we're incorporating Tapcheck into their benefits for them.”

For organizations considering an EWA solution, Alexia offers practical advice: "Write down all of your questions. Think about what your daily processes are, think about what could go wrong. Think about the pros and cons. Don't be afraid to ask for a call and to get those questions answered. Don't be afraid to ask the team to sit alongside and help you through it."